How we protect your privacy and information

This policy explains how Jarix Trade (referred to as “we”, “us” or “our”) gathers, uses, stores and safeguards personal data when you browse our website, register an account or use our trading and support features. It works alongside the Terms of Use and covers both visitors and account holders.

Details we may receive

We may gather your personal identity information, including your first and last name, contact information such as email and phone number, country of residence, IP address, device and connection details, account settings, and information submitted in forms, support conversations, or payment checks. Certain details are required to open an account and handle deposits or withdrawals, while others help protect access and improve the service.

Why we process personal information

• Open, confirm and administer your account
• Give you access to the platform, market charts and support team
• Meet relevant legal and regulatory duties, including measures against fraud
• Strengthen platform stability, identify misuse and protect active sessions
• Deliver practical account messages, including deposit progress updates and planned maintenance alerts

Measures used to protect your data

We use technical and organisational safeguards suited to identified risks, such as SSL-protected communications, permission-based access, records of sensitive activity and, where supported, two-factor authentication. No method provides complete security, so please notify [email protected] without delay if you notice an unfamiliar login or activity.

Your data rights and available options

Depending on the rules that apply, you may ask to view, amend, limit or erase your personal data, and you may object to particular processing activities. Email [email protected] using the subject “Exercising your rights” and include the email address associated with your account. We may need reasonable proof of identity before completing the request.

Retention periods and external providers

We keep personal information only for the period needed to deliver the service, meet legal duties, or address possible disagreements. Selected providers that assist with hosting, payment processing or transactional emails may handle limited information for us under our instructions, contractual safeguards and suitable security standards.

Cookies and technical connection data

Our website may use cookies and comparable tools to preserve sessions, identify security concerns and compile anonymous audience metrics. You may adjust your browser to block or limit some cookies, although doing so could affect functions such as signing in or saving your preferences.

Need help with a privacy matter?

If you have questions about this policy or wish to use your data rights, please contact [email protected]. We will seek to respond clearly within a suitable period, after completing any checks that may be required.